Terms and Conditions

1. About These Terms

These Terms and Conditions govern your use of Look Good Feel Great Nutrition services and website.  
By booking a consultation or using our services, you agree to these terms. 

2. Services Provided

We provide:

• Free initial nutrition consultation
• Personalised nutrition advice and meal planning
• Ongoing nutrition support including check-ins and adjustments, email support and progress tracking.

What we are NOT:

• We are not doctors or registered dietitians
• Our advice does not replace medical advice
• We do not diagnose, treat, or cure medical conditions

3. Qualifications

Level 5 Nutritional Adviser Diploma - awarded by Active Health Group
Registered Member of the Federation of Nutritional Therapy Practitioners 

4. Booking and Consultations

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• Free consultations are 20 minutes and conducted online or by phone
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  To book, complete our enquiry form
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  We'll confirm your appointment by email or phone
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  Please ensure good internet connection if your consultation is online

5. Cancellation and Rescheduling Policy

We value your time and are committed to providing you with the best possible service.  To ensure we can serve all clients effectively, please note the following policy : 

Cancellations

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• Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment
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  Cancellations can be made by phone, email, or text message
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  Appointments cancelled with adequate notice will not be charged

Late Cancellations

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• Cancellations made with less than 24 hours' notice will be subject to a cancellation fee of 100% of session fee

No- Shows

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• If you miss your appointment without prior notice, you will be charged the full session fee
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  This applies to in-person, phone, and video consultations

Late Arrivals

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• Please arrive on time for in-person appointments or be ready at the scheduled time for phone/video sessions
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  Sessions that start late due to client delay may need to end at the originally scheduled time
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  Arrivals more than 15 minutes late will be considered a no-show

Understanding and Exceptions

We understand that emergencies happen.  If you experience an unexpected illness or emergency, please contact us as soon as possible to discuss your situation.

6.  Fees and Payment

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• Initial 20 minute consultation: Free
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  Ongoing services: Refer to the prices quoted on the Services page
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  Payment accepted via: Bank transfer
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  Payment due: Before session or package begins

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• Refund policy :

One-off Consultation Session

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• Refunds are available if you cancel with at least 24 hours' notice before your scheduled appointment
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  No refunds will be issued for cancellations made with less than 24 hours' notice or for no-shows
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  If we (LGFG) need to cancel or reschedule your appointment, you will receive a full refund or the option to reschedule at no additional cost

Package Programmes (6 and 12 weeks)

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• Packages must be cancelled within 14 days of purchase for a full refund, provided no sessions have been completed
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  Once you have attended your first session, the package becomes non-refundable
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  This includes all services provided as part of the package, including personalised meal plans
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  Unused sessions in a package are non-refundable and non-transferable after 6 months from purchase
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  In the case of extenuating circumstances (serious illness, relocation, etc.), unused sessions may be refunded on a prorated basis at our discretion

Payment Disputes

If you have concerns about charges or services, please contact us directly at info@lookgoodfeelgreatnutrition.co.uk so we can resolve the matter together.

7.  Client Responsibilities

You agree to:  

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• Provide accurate and complete information in the nutrition questionnaire
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  Inform us of any changes to your health, medications, or circumstances
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  Follow advice at your own discretion
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  Consult your GP before making significant dietary changes, especially if you have medical conditions
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  Not hold us liable for outcomes if you don't follow advice or provide inaccurate information

8.  Medical Disclaimer

Important:   ​ Nutrition advice is not medical advice. You should: 

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• Consult your GP before starting any new nutrition plan
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  Continue taking prescribed medications unless advised otherwise by your doctor
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  Seek immediate medical attention for urgent health concerns
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  Inform us of any medical conditions, medications, or allergies

We are not responsible for adverse effects resulting from:  

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• Pre-existing medical conditions
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  Failure to disclose relevant health information
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  Not seeking appropriate medical care

9.  Confidentiality 

All information you share is treated as confidential, except: 

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• Where we have legal obligations to disclose
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  With your explicit consent
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  To protect someone from serious harm

10. Intellectual Property

All materials provided (meal plans, recipes, educational content) are our intellectual property. You may: 

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• Use them for personal purposes
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  NOT reproduce, distribute, or sell them

11.  Limitation of Liability

To the extent permitted by law: 

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• We provide services with reasonable care and skill
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  We are not liable for indirect or consequential losses
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  Our liability is limited to the fees paid for services
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  Nothing excludes liability for death/injury caused by negligence

12. Termination

Either party may terminate the professional relationship by giving two weeks notice.  We may terminate immediately if you: 

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• Provide false information
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  Behave inappropriately
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  Fail to pay fees

13. Data Protection

Your personal data is processed in accordance with our Privacy Policy  

14. Changes to Terms 

We may update these terms.  Continued use of services after changes constitutes acceptance. 

15. Governing Law

These terms are governed by the laws of England and Wales. 
Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For questions about these terms:

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• Email: info@lookgoodfeelgreatnutrition.co.uk
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  Address: 156 Norwich Road, Ipswich, Suffolk, IP1 2PT