Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of Thi​s Privacy Policy

This Privacy Policy aims to give you information on how we collect and process your personal data through your use of this website and your interactions with us, including any data you may provide through this website when you sign up sign up for our free or paid services or offerings, or take part in a competition.  This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other policies or notices and is not intended to override them.

1. Who We Are

Look Good Feel Great Nutrition Limited is a Nutritional Adviser service. 
Contact details:
Email: info@lookgoodfeelgreatnutrition.co.uk
Registered Address: 156 Norwich Road, Ipswich, IP1 2PT

2. What Personal Data We Collect

We collect and process the following personal data: 
From our contact form (initial consultation request):

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  Name
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  Address
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  Email address
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  Phone number
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  Any information you choose to provide in your message

From our nutrition questionnaire (for our clients):

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• Identity and contact data 
  
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  Nutrition goals and expectations
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  Health conditions and medical history
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  Dietary information and habits
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• Lifestyle and exercise information
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• Weight and body measurements (if relevant)
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  Allergies and food intolerances

From our website:

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• Cookies and similar technology (see cookie policy) 
  
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  IP address and browser information

3. Legal Basis for Processing

We process your personal data under the following legal bases:  

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• Consent: You give us explicit consent to process your contact details and health information. 
  
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  Contract performance: Processing is necessary to provide the nutrition services you request. 
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  Legitimate interests: To improve our services and communicate with you about your consultation.

For special category data (health information), we rely on your explicit consent under Article 9(2)(a) UK GDPR.

4. How We Use Your Data

We use your personal data to:  

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• Respond to consultation requests
  
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• Provide personalised nutrition advice and services
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  Maintain client records in line with professional standards
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  Communicate with you about your nutrition plan
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  Improve our services
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  Comply with legal and professional obligations

5. Who We Share Your Data With

We use the following third-party services that may process your data: 

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• JotForm: Contact form hosting (servers located in Frankfurt for the EU)
  
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• Google Forms: Questionnaire hosting (servers may be located outside the UK)
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  IONOS: For communication purposes
  

We do not sell your data to third parties. We may share your information if required by law or to protect our legal rights. 

6. International Data Transfers

Some of our third-party providers may store data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as: 

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• Standard Contractual Clauses
  
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• The providers certification under adequacy frameworks

7.  How Long We Keep Your Data

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• Contact Form Submissions (non clients): 12 months after submission , then deleted
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  Client records: 7 years after your last consultation in line with professional record keeping requirements
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  Marketing communications: Until unsubscribe or withdraw consent
  

8. Your Rights Under UK GDPR

You have the following rights:  

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• Right to access: Request a copy of the personal data we hold about you
  
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• Right to rectification: Request correction of inaccurate data
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  Right to erasure: Request deletion of your data (subject to legal obligations)
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  Right to restrict processing: Request we limit how we use your data
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  Right to data portability: Receive your data in a portable format
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  Right to object: Object to processing based on legitimate interests
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  Right to withdraw consent: Withdraw consent at any time (affects future processing only)

To exercise any of these rights, contact us at info@lookgoodfeelgreatnutrition.co.uk:  

9.  Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date.

10. How To Complain

If you are unhappy with how we've handled your personal data, you can complain to:

Information Commissioner's Office (ICO)

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• Website: ico.org.uk
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• Helpline: 0303 123 1113
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  Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF